Refund and Returns Policy

Last updated: 1 November 2026

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty, damaged or incorrect products

If a product arrives damaged, is faulty, or is not what you ordered, contact us with your order number and photos. We will arrange a replacement or refund at no cost to you, including return shipping where applicable.

Change of mind

For safety and quality reasons, we do not accept change-of-mind returns for products that have been opened or used. For unopened products, please contact us before sending anything back.

Product suitability

Surfaces vary in porosity, age and previous treatment. Always read the product label and usage instructions and test in a small, inconspicuous area before full application. If you are unsure which product suits your surface, contact us before you buy and we will help you choose.

How to make a claim

Email info@eccosafe.com.au with your order number, a description of the issue and photos. Approved refunds are made to the original payment method.

Contact

Eccosafe (ABN 90 674 252 718)
Email: info@eccosafe.com.au · Phone: 0418 800 085